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There have been and will continue to be changes to the way that services for asylum seekers and refugees are running due to COVID 19.

For information and updates about the organisations offering support in Newcastle please see resources page.


Mears Asylum Accommodation: 

Mears are responsible for asylum accommodation and if you need to self-isolate, you need to contact your Mears Welfare Manager to discuss this and seek advice. You should also notify Migrant Help.

Any actions undertaken in relation to this should be fully explained by Mearns, ensuring that you understand the importance of self-isolation. Mears will use interpreters, where required.

If you are in self-isolation Mears should keep in regular contact and provide food; sanitary products; anti-bacterial cleaning products etc for the period of time you are expected to be self-isolated.


Migrant Help:

The Migrant Help free national phone line operates as usual for asylum queries: 0808 8010 503


COVID 19 Health Information:


Health Care Charges:  

There can be no charge made to an overseas visitor for the diagnosis or treatment of COVID 19. This includes those living in the UK without permission who may have been refused asylum,

No charges will apply to testing for COVID 19, even if the result is negative, or to any treatment provided for COVID 19 if the result is positive or up to the point that it is negatively diagnosed. The same is true of most other infectious diseases.

No immigration checks are required for overseas visitors that are known to be only undergoing testing or treatment for COVID 19.